![]() You should still also let your mobile phone provider know. Remember, if you do decide to take out mobile phone insurance, you may be obliged to let your insurer know if your phone is lost or stolen within a certain time frame too. Some mobile insurance policies may provide some cover for unauthorised use so it is worth checking the terms and conditions of your existing policy, or when considering a new policy. #USING BOLT MOBILE OUT OF AUSTRALIA ANDROID#You can also download an app which can trace your phone if it is lost or stolen and can enable you to wipe details remotely – such as findmyiphone and Android Device Manager. Make a record of this number, as well as the make and model of your handset and keep it somewhere safe. You can get your IMEI number by keying *#06# into your handset or by looking behind your phone battery. #USING BOLT MOBILE OUT OF AUSTRALIA SERIAL#Your provider can also stop anyone else from using your phone by blocking its IMEI, a unique 15-digit serial number. Once you have reported your phone as lost or stolen, your provider can bar your SIM to stop calls being made on your account. Even if there's a slim chance you may find your phone, it's worth talking to your provider about whether a temporary bar can be placed on your account. Therefore, if your phone goes missing when you're abroad, it's important you contact your provider as soon as possible to avoid facing high charges as a result of unauthorised use. If you are with Vodafone and you miss the 24 hours but report your phone as missing within five days, you should only be responsible for paying up to £500 for unauthorised usage outside of your allowance. If your phone goes missing and you are with Three, Virgin Mobile, Vodafone, EE or O2 for mobile services, you should only be responsible for paying up to a maximum of £100 for any unauthorised usage outside of your allowance - if you report your phone as missing within 24 hours. You may be liable for all charges run up on your phone when it goes missing up until you report it as lost or stolen to your provider. ![]() Not only are many smartphones worth hundreds of pounds, but thieves can quickly rack up huge bills on stolen phones. You should take care when using your phone in public, don't let it out of your possession. See our guide for more tips on avoiding bill shock.īe extra careful when taking your phone abroad as thieves often target tourists. Alternatively, it might be worth considering buying a SIM for the country you are visiting. Also, if you are checking emails, avoid opening large attachments. If you're not using wifi, avoid data-heavy activities such as watching videos, updating social media with photos or downloading music. If you haven't turned data roaming off while using wifi and the wifi signal drops, your phone may automatically seek out a mobile network to keep you connected and you may therefore incur data charges. But this does mean you will need to stay within range of the wifi to avoid losing your connection. Remember, you don't need 'data roaming' switched on to access wifi. This is particularly useful for downloading maps, checking emails or browsing social networks – all of which would otherwise soon rack up data charges if a mobile internet connection was used. Some phone apps can seek out wifi networks and prompt you to connect to them so that you don't have to do this manually. You can usually access wifi in places like cafes, restaurants and hotels, sometimes for free, or you can pay to access the internet for a set time period. If you want to regularly browse the web on your phone, use local wifi hotspots instead of your phone's mobile internet connection. To help you manage when your phone accesses data, you can turn off data roaming on your handset. Operators must stop charging for data at the 100% point unless you agree to continue to use data. Your provider must send you an alert to your mobile device when you reach 80% and then 100% of the agreed data roaming limit. Unless you have opted into a different limit, providers are required to apply a £45 a month (excluding VAT) cut-off limit on data regardless of where you travel in the world.
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